Overview
Travellolo respects the privacy of visitors and users of our website. This Privacy Policy describes the types of information that may be collected, why it may be collected and how it may be used.
By using this website, you acknowledge the practices described in this policy. If you do not agree with this policy, you should avoid submitting personal information through the website.
We aim to collect only information that is relevant to providing, improving or supporting our travel services and website experience.
Information We May Collect
The information collected can depend on how you use Travellolo.
Information You Provide
- Name and contact information.
- Email address and telephone number.
- Travel preferences and destination interests.
- Information included in enquiry or contact forms.
- Details needed to respond to customer support requests.
Information Collected Automatically
- IP address and general device information.
- Browser type and operating system.
- Pages visited and website interactions.
- Referral source and approximate geographic region.
- Cookie and analytics information where applicable.
How We May Use Information
Information may be used for legitimate website, customer-service and travel-related purposes, including:
- Responding to travel enquiries and support requests.
- Providing information about destinations, tours, flights or holiday packages.
- Operating and improving the Travellolo website.
- Understanding website usage and performance.
- Protecting against misuse, fraud or security risks.
- Meeting applicable legal or regulatory obligations.
Cookies & Similar Technologies
Travellolo may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve user experience.
Used for core website functionality and security.
May help us understand how visitors use the website.
May help remember settings and improve your experience.
You can manage cookies through your browser settings and, where available, through the website's cookie consent controls.
How Information May Be Shared
Travellolo does not need to sell personal information in order to operate its website. Information may, however, be shared where reasonably necessary with:
- Service providers supporting website operations.
- Analytics and technical service providers.
- Travel providers where required to respond to a relevant enquiry or provide requested services.
- Professional advisers where reasonably necessary.
- Government authorities or law-enforcement agencies where disclosure is legally required.
Travellolo may link to external websites. Their privacy practices are governed by their own policies and are not controlled by this Privacy Policy.
Data Security
We may use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, misuse, alteration or loss.
No internet transmission or electronic storage system can be guaranteed to be completely secure, so users should avoid submitting unnecessary sensitive information through general website forms.
Data Retention
Information may be retained for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, protect the website and meet legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to:
- Request access to personal information held about you.
- Request correction of inaccurate information.
- Request deletion in certain circumstances.
- Object to or restrict certain processing activities.
- Withdraw consent where processing relies on consent.
- Request information about how your data is used.
Children’s Privacy
Travellolo is intended for general travel information and is not designed to knowingly collect personal information from children without appropriate permission where required by law.
If you believe a child has submitted personal information through the website inappropriately, please contact us.
Changes To This Privacy Policy
Travellolo may update this Privacy Policy from time to time to reflect changes in the website, services, technology or applicable requirements.
The latest version will be published on this page together with an updated revision date.
Contact Us
If you have a question about this Privacy Policy or the way information is handled, contact Travellolo.