TravelLolo recognizes that changes in personal circumstances, schedules, or situations may affect one’s travel plans. The policy regarding our Refunds and Cancellations details the process for flight and travel arrangements. Eligibility for refunds will depend on the fare and booking policies as well as the airlines’ policies related to the specific booking made.
Refund Eligibility
All flights and travel bookings may not be eligible for a refund. Prior to making a booking, it is important to check the fare terms and conditions, along with the cancellation policy, for the chosen flight. Cancellation with a refund could be possible in some cases, while others may involve a non-refundable policy or charges for cancellation.
Refunds may be granted according to a number of criteria, which include:
- Nature of the fare booked
- Cancellations and refunds policies of the airline
- Date and time when cancellation request was made
- Whether the ticket or services have been used
- Charges by the airline, suppliers, administration or processing
- Conditions related to promotional fares
TravelLolo does not provide a guarantee that all bookings will be eligible for a refund.
Airline Cancellation Charges
Cancellations may attract additional costs or terms depending on the type of fare that has been purchased and the time at which the cancellation occurs. The charges will be subject to the specific airline and travel service being used and may differ from one booking to another.
In the event that the cancellation is made near the date of the booked flight, then other terms might apply. Before making any bookings, passengers should read the relevant fare conditions and contact TravelLolo immediately if a cancellation is necessary.
Flight Cancellations and Disruptions
In case of a cancelled, rescheduled, delayed or disrupted flight by the airline, the course of action can depend upon the terms of the airline and/or travel regulations. Based on the situation, travelers can get a refund, rebooked flight or some other alternative travel choice.
TravelLolo can help customers to determine what options and terms of booking are applicable to them. The ultimate decision of refund or rebook can lie at the discretion of the airline or travel provider.
Refund Processing
After the request for a refund has been made, TravelLolo will examine the booking details and the cancellation policies. In cases where a refund is approved, processing times may differ depending on the airline, mode of payment, bank used, card issuer, among other factors.
Refunds that have been approved will usually be processed back to the initial mode of payment used, wherever possible. There may be some delay in receiving the refund into the customer's account after processing.
Non-Refundable Bookings
There may also be non-refundable tickets available. Fares that are promotional, restricted, that come with particular cancellation policies, and services which have been consumed may not be eligible for refunds. It is up to the consumer to check the relevant terms before making a purchase.
How to Request a Cancellation or Refund
In case of a cancellation or refund request, please contact TravelLolo by providing your booking details and describing the nature of your request. Early submission of your request might help in meeting all the deadlines set by the airlines or service providers concerned.
TravelLolo will examine your request based on the rules and conditions of the fare concerned in your booking.
Please contact the customer service team of TravelLolo for any questions related to your cancellation or refund request.