Overview
This Refund & Cancellation Policy explains general information regarding booking cancellations, refunds, travel changes and related requests made in connection with services or travel information available through Travellolo.
Refund and cancellation conditions may vary depending on the airline, travel provider, ticket type, fare rules, destination and booking conditions applicable to your reservation.
Airline and travel-provider fare rules generally determine whether a booking can be cancelled, changed or refunded. Always review the applicable conditions before confirming your booking.
Booking Cancellations
If you wish to cancel a travel booking, you should submit your request as early as possible.
Cancellation eligibility may depend on factors such as:
- Airline or travel-provider cancellation rules.
- Fare type and ticket conditions.
- Time remaining before scheduled departure.
- Whether the booking is refundable or non-refundable.
- Promotional or discounted fare restrictions.
- Applicable cancellation or administrative fees.
A cancellation request does not automatically guarantee that a refund will be available.
Refund Eligibility
Where permitted by the applicable fare rules or provider policy, a booking may qualify for a full or partial refund.
Refund eligibility may depend on:
- The original ticket or service conditions.
- The airline or travel provider's refund policy.
- When the cancellation request is submitted.
- Whether any part of the booking has already been used.
- Taxes, fees and charges that may or may not be refundable.
- Any applicable cancellation or processing charges.
Non-Refundable Bookings
Certain discounted, promotional or restricted fares may be designated as non-refundable.
For non-refundable bookings, cancellation may result in the loss of some or all of the amount paid unless the provider allows another option such as:
Some providers may offer a credit toward future travel instead of a cash refund.
Certain bookings may be changed to another eligible date subject to applicable fees.
Some taxes or provider charges may be refundable even when the base fare is not.
Booking Changes
Requests to change a flight, travel date, passenger detail or other booking information may be subject to the rules established by the relevant airline or service provider.
Additional costs may include:
- Airline change fees.
- Fare differences.
- Service or administrative charges.
- Taxes or other provider-imposed charges.
Changes are subject to availability and cannot always be guaranteed.
Airline Cancellations & Schedule Changes
An airline may cancel, delay or significantly change a flight due to operational, weather, safety, regulatory or other circumstances.
If this happens, any rebooking, travel-credit or refund options will generally be determined by the airline's applicable policy and relevant law.
Flight cancellations or significant schedule changes initiated by an airline may be handled differently from cancellations requested by the passenger.
Refund Processing
Once a refund has been approved by the applicable airline or travel provider, processing times may vary.
The time required for funds to appear in your account may depend on:
- The airline or service provider.
- Your bank or card issuer.
- Your original payment method.
- Payment-processing networks.
- International payment or currency-processing requirements.
Travellolo cannot control the processing time of banks, card issuers or independent travel providers.
Third-Party Travel Providers
Travellolo may provide information about, or links to, independent airlines, travel companies, booking platforms and other third-party providers.
Where your booking is completed with a third party, cancellation, refund and change requests will generally be governed by that provider's own policies.
Users should review the provider's terms carefully before completing a transaction.
No-Show Bookings
If a passenger does not appear for a scheduled flight or service without cancelling in advance, the booking may be treated as a no-show.
Depending on the applicable fare rules, a no-show may result in:
- Cancellation of remaining itinerary segments.
- Loss of ticket value.
- Reduced refund eligibility.
- Additional reinstatement or rebooking charges.
Changes To This Policy
Travellolo may update this Refund & Cancellation Policy from time to time to reflect changes to services, provider practices or applicable requirements.
The latest version will be published on this page together with the updated revision date.
Contact Us
If you have questions regarding a cancellation, refund or booking-change request, contact the Travellolo team.