Overview
This Business Agreement describes the general terms that may apply to business relationships between Travellolo and commercial partners, service providers, travel suppliers, advertisers, affiliates or other business entities.
Any separate written agreement signed between Travellolo and a business partner may include additional or different terms. Where a separate agreement applies, its specific terms will generally take priority over this general Business Agreement.
This page provides general commercial terms and does not automatically create a partnership, agency, employment relationship or joint venture unless expressly agreed in writing.
Business Relationship
Travellolo may work with independent businesses including airlines, travel agencies, booking providers, accommodation providers, technology companies, advertisers and other travel-related organisations.
Unless otherwise agreed in writing, each party operates as an independent business and remains responsible for its own:
- Business operations.
- Employees and contractors.
- Taxes and regulatory obligations.
- Licences and permissions.
- Customer-service obligations.
Services & Commercial Activities
Depending on the relationship, Travellolo may provide or support services including:
- Travel-related marketing and promotion.
- Website listings and commercial placements.
- Lead generation or customer enquiries.
- Travel-content publication.
- Referral or affiliate services.
- Technology or website-related services.
- Other mutually agreed commercial services.
The scope, timing, pricing and deliverables for specific services may be defined separately in writing between the parties.
Responsibilities Of Business Partners
Business partners are responsible for ensuring that information, materials, prices, offers and services they provide are lawful, accurate and appropriate.
Partners should:
- Provide accurate and current business information.
- Maintain necessary licences and permissions.
- Comply with applicable consumer-protection laws.
- Honour valid offers and commitments made to customers.
- Avoid misleading or deceptive advertising.
- Notify Travellolo of significant changes affecting advertised services or offers.
Payments, Fees & Invoices
Where fees apply to a commercial relationship, the applicable amount, currency, payment schedule and payment method may be set out in a separate written agreement, order or invoice.
Unless otherwise agreed:
- Payments should be made by the due date shown on the relevant invoice.
- Each party is responsible for its own applicable taxes.
- Fees already earned for completed services may remain payable following termination.
- Additional work outside an agreed scope may require separate approval and pricing.
Commercial fees should be defined before services are provided where practical.
Invoice due dates and payment requirements may vary by agreement.
Material changes to scope may require revised commercial terms.
Confidentiality
During a business relationship, either party may receive non-public information relating to business operations, pricing, customers, technology, marketing plans or other commercially sensitive matters.
Where information is identified as confidential or would reasonably be understood to be confidential, the receiving party should:
- Use it only for the agreed business purpose.
- Take reasonable measures to protect it.
- Avoid unauthorised disclosure.
- Limit access to individuals who reasonably need the information.
Confidentiality obligations do not generally apply to information that is already publicly available through no breach of an obligation.
Intellectual Property
Each party generally retains ownership of intellectual property that it owned before entering into a commercial relationship.
This may include:
- Trademarks and brand names.
- Logos and design materials.
- Written content.
- Software and technology.
- Photographs and media.
- Proprietary data or business processes.
Any licence to use another party's intellectual property should be limited to the purpose and duration agreed between the parties.
Suspension & Termination
A commercial relationship may be suspended or terminated according to the terms agreed between the parties.
Travellolo may also consider suspension or termination where reasonably necessary due to:
- Material breach of agreed terms.
- Unpaid amounts.
- Fraudulent or misleading activity.
- Legal or regulatory concerns.
- Security or reputational risks.
- Misuse of Travellolo branding or services.
Rights and obligations intended to continue after termination, such as confidentiality or outstanding payment obligations, may remain in effect.
Liability & Indemnification
Each party remains responsible for its own actions, representations, services and legal obligations.
To the extent permitted by applicable law, Travellolo is not responsible for losses resulting from the acts, omissions, services or representations of independent business partners.
Business partners and travel providers remain independently responsible for the products and services they provide to customers.
Compliance With Law
Each business party is expected to comply with laws, regulations and industry requirements that apply to its activities.
This may include requirements relating to:
- Consumer protection.
- Advertising and marketing.
- Data privacy and security.
- Intellectual property.
- Taxes and financial reporting.
- Travel or tourism services.
Changes To This Agreement
Travellolo may update these general Business Agreement terms from time to time to reflect changes in its services, commercial practices or applicable requirements.
Existing signed business agreements will continue to be governed by their applicable terms unless the parties agree otherwise.
Business Enquiries
Businesses interested in discussing a commercial relationship, advertising opportunity, travel partnership or other collaboration with Travellolo may contact our team.