Overview
Refund availability depends on the specific travel service, booking conditions, cancellation rules and the policies of any airline, hotel, tour operator or other third-party provider involved in the booking.
Travellolo does not guarantee that every booking or service will be refundable. Before completing any transaction, you should review the applicable fare, rate, package or provider conditions.
Refund eligibility may differ between bookings, even when the destination or service appears similar.
Refund Eligibility
A refund may be available where the applicable booking terms permit cancellation and reimbursement.
Depending on the service, eligibility may be affected by:
- The cancellation date and time.
- The fare or rate type selected.
- Supplier or travel-provider cancellation rules.
- Whether the service has already been used or started.
- Administrative, cancellation or processing charges.
- Special promotional or discounted booking conditions.
Non-Refundable Bookings & Charges
Some bookings or components may be marked as non-refundable at the time of purchase.
Examples may include:
- Non-refundable airline fares.
- Prepaid hotel rates with strict cancellation terms.
- Promotional or limited-time package offers.
- Certain tours, attractions or activities.
- Provider-imposed cancellation or change fees.
- Charges for services already consumed or completed.
Always review whether a fare, hotel rate, package or activity is refundable before confirming payment.
Refund Processing Time
If a refund is approved, processing times can vary depending on the payment method and the service provider.
Once a refund has been initiated, banks, card issuers or payment processors may require additional time before the funds appear in your account.
Your cancellation and refund eligibility are checked.
The relevant supplier may need to approve the refund.
Approved funds are returned through the applicable method.
Third-Party Travel Providers
Travel services may be supplied by third-party airlines, hotels, accommodation providers, tour operators, transportation companies or other travel businesses.
Where a third party controls the cancellation or refund terms, Travellolo may be required to follow that provider’s rules and processing procedures.
Provider charges, cancellation fees or other deductions may therefore apply before any refund amount is returned.
Changes, Cancellations & No-Shows
If you need to cancel or modify travel arrangements, submit the request as early as possible.
Failure to use a booked service without cancellation, commonly referred to as a no-show, may result in the loss of some or all of the booking value depending on the provider’s terms.
Refund Method
Where possible, approved refunds are generally returned to the original payment method used for the booking.
If the original payment method cannot receive the refund, an alternative process may be required subject to verification and applicable payment-provider rules.
Incorrect or Duplicate Charges
If you believe you have been incorrectly charged or charged more than once, contact us with the relevant booking and payment information.
For security, do not send complete card numbers, passwords or other highly sensitive financial information through a general contact form or email.
Contact Us
If you have a question about a cancellation or refund, contact Travellolo with your booking details and a brief explanation of your request.